Creating a great institution, be it a company or an organisation, the main emphasis would be better channeled to the true stars – the staff. It is not the customers or beneficiaries but the employees. It is those people that will either make or break the institution. To think it simply, the employees are human beings. Like you and me. They are not departments or title holders earning wages at the end of the month. They are individuals who are simply finding a means to an end. So if they can do work that inspire their souls and know that their needs are being met, that is where true magic happens. Culture trickles and seaps into all the nooks and crannies of any business. Imagine many minds, hands and hearts doing work that they want and willing to do. That would be something.